Privacy Policy

Last updated: 24th November 2025

Sounda ("we", "us", or "our") is committed to protecting your privacy and ensuring your personal information is handled securely and lawfully. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website, mobile app, or any related services ("Services").

1. Information We Collect

a. Information You Provide

Name
Email address
Account details
Information submitted via forms or support requests
Payment info if you make purchases
Content you upload

b. Automatically Collected Data

IP address
Device type, OS, browser info
Usage patterns and interactions
Cookies and analytics data

c. Information From Third Parties

If you log in with third-party accounts, we may receive your name, email, profile picture, and other permitted info.

2. How We Use Your Information

Operate, maintain, and improve Sounda
Personalise and enhance your experience
Provide customer support
Send updates or promotional messages (if opted-in)
Perform analytics, research, and safety monitoring
Comply with legal obligations and protect our rights
Prevent fraud and enforce our Terms of Service

3. Hosting & Data Storage

We use Google Cloud Platform (GCP) to store and process data. GCP provides encryption, monitoring, and compliance with international security standards.

4. How We Share Your Information

With GCP for hosting/storage
With service providers for analytics, email, payments, support
With regulators if required by law
With business partners in case of mergers or restructuring
With your consent for other purposes

5. Cookies & Tracking

We use cookies and similar technologies to track activity, store preferences, and analyse performance. Some features may not work if cookies are disabled.

6. Data Security

We implement encryption, access controls, and monitoring to protect your data. No system is 100% secure. Use strong passwords and protect your devices.

7. Your Rights

Request access to your data
Correct or update your data
Request deletion
Restrict processing
Receive data portability
Withdraw consent where applicable

8. Data Retention

We retain data only as long as necessary for services, legal obligations, disputes, or legitimate business purposes. Data no longer needed is securely deleted.

9. Children’s Privacy

Sounda is not directed at children under 13. We do not knowingly collect data from children. If detected, it will be deleted promptly.

10. International Transfers

Data processed outside your country will have legal safeguards like Standard Contractual Clauses to maintain privacy.

11. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date indicates the latest version.